Client & Visitor Experience

Chigamik is committed to ensuring everyone’s experience is a positive one. Our goal is to equip our communities to achieve optimal health and well-being through awareness, health promotion and illness prevention. 

We believe everyone has the right to accessible and equitable health care and we are proud to offer programs and services in both official languages: English and French.

Client and Visitor Feedback

Programs and services

We want to hear from you! Please fill out the survey below to provide us with information to help us enhance existing programs and services, implement new initiatives and support ongoing research.

The client survey can be accessed here: Client Satisfaction Survey

Thank a Chigamik team member!

Did you receive outstanding care from a staff member at Chigamik or just want to say “Thank You” to the entire Chigamik team? Please fill out the form below and share your Chigamik experience with us! Don’t forget to write the Chigamik staff’s name down so we can make sure your message gets delivered to the person or team who helped make your visit with us exceptional!

Do you have a concern? 

As a first step, we encourage you to speak directly with your health care provider or program facilitator to allow them the opportunity to work with you to resolve your concerns. Alternatively, you can fill out the form below to share your concern with us. If required, our Client Experience Coordinator will work with you to facilitate your concerns and assist in a resolution. 

How to contact a member of our Client Experience Team:

Client Experience Coordinator: Clientexperience@chigamik.ca or 705-527-4154 x7200

Privacy Officer: privacy@chigamik.ca or 705-527-4154 x7223

Accessibility Officer: accessibility@chigamik.ca or 705-527-4154 x7251

French Language Services Coordinator: frenchlanguage@chigamik.ca or 705-527-4154 x7200

Client Rights and Privacy

In order to address a client or visitor concern, we will need information about the client or visitor and the care, service, or program that is of concern. Client privacy will be protected at all times. Chigamik has a legal responsibility to ensure that all personal health information collected, used and disclosed by Chigamik or its staff shall be treated in a manner that accords with the Personal Health Information Protection Act (PHIPA). Ideally, we will work directly with the client or with someone (usually a family member) who has the client’s consent to receive personal, confidential information about them. To learn more about Chigamik’s client rights, responsibilities and privacy, click here.

Share Your Thoughts

  1. (required)
  2. (valid email required)